Robotous Co., Ltd. (hereinafter referred to as the "Company") respects the privacy of our customers and processes personal information in compliance with the Personal Information Protection Act and other relevant Korean laws. This Privacy Policy explains the purposes, items, retention periods, and other details regarding the processing of personal information collected on our website (www.robotous.com).
1. Purposes of Personal Information Processing
The Company processes personal information for the following purposes:
Responding to customer inquiries, product quotations, and technical support
Providing newsletters, notices, and event information
Service improvement and statistical analysis
2. Personal Information Items Collected
Required Items: Name, email address, contact number (telephone), company name, inquiry details
Optional Items: Position, interested products, referral source, etc.
Automatically Collected Items: IP address, cookies, visit date and time, service usage records
3. Retention and Use Period of Personal Information
Information related to customer inquiries and quotations: Up to 3 years after processing the inquiry or until consent is withdrawn
Marketing information such as newsletters: Until consent is withdrawn or subscription is canceled
Information required to be retained under applicable laws will be kept for the specified period (e.g., 3 years for consumer dispute resolution records)
4. Provision to Third Parties and Outsourcing
The Company does not provide personal information to third parties. If outsourcing is necessary, we will obtain prior consent or disclose it in accordance with relevant laws.
5. Rights and Obligations of Data Subjects and How to Exercise Them
Customers may exercise the following rights at any time:
Request access to, correction, deletion, or suspension of processing of personal information
Rights can be exercised via written request, email, or fax. We will process the request promptly after identity verification.
6. Personal Information Protection Officer
Personal Information Protection Officer: Ki Tae Kim
Contact: info@robotous.com / Tel: 031-606-9917
7. Security Measures for Personal Information
The Company takes the following measures to ensure the security of personal information:
Administrative measures (establishment of internal management plan, regular training, etc.)
Technical measures (encryption, access control, installation of security programs, etc.)
8. Changes to the Privacy Policy
This Privacy Policy may be amended due to changes in laws or company circumstances. Any changes will be notified on the website.
Effective Date: January 01, 2026 Contact Email: info@robotous.com